Redemption?

I was very surprised, after my last post, to receive a personal telephone call from the customer service manager at the Publix. I was expecting a confrontation, but the man was actually very nice and apologetic and said that he wanted to "make it right" about the bags. I told him it wasn't my goal to get anyone in trouble but that I was trying to understand if I had done something that deserved the reaction from the cashier. I don't like to make people's jobs more difficult. He insisted that the store encourages customers to use their own bags if they wish, and that he would do his best to see that this did not happen again. He had an idea of which bagger it might have been. I just wonder how many other people on the island bring their own bags. I might get singled out as the crazy tote lady after this one.